Support & Help

Contact us

Our team answers in English, Romanian, Polish, Hungarian, Russian and Ukrainian, Monday to Friday, 08:00–18:00 CET. We reply to most messages within one working day.

• General support — support@22tons.eu
• Privacy & data requests — privacy@22tons.eu
• Report fraud or abuse — support@22tons.eu (or use the Report button on any company profile or listing)

Frequently asked

How do I book a load or a truck?

Open the Load Board, choose a listing and press Reserve to take it at the asking price, or Counter-offer to propose your own. The other company has 15 minutes to accept. Once accepted, the deal is locked and full contact details appear instantly in Messages.

Why can't I see contact details?

Phone numbers and emails are revealed only after a deal is accepted, to protect both sides from cold calling and scraping.

How do I delete my account?

Go to Settings — there is a Delete account shortcut at the top of the page. Deletion is permanent and removes your profile, listings and documents. You can export your data first with the Export data button.

Is there a commission per load?

No. The Free plan is free forever and Pro costs €19 per month for one user. We never take a percentage of your freight.

Notifications are not arriving

Check Settings → Notifications and make sure alerts are enabled for your device. On mobile, also allow notifications for 22 TONS in your phone's system settings.